Privacy Policy

Depending on how you interact with SnowGlow, we may collect:

Contact and account information
Your name, email address, telephone number, billing address, delivery address, account login details and communication preferences.

Order and payment information
Details of the products you purchase, order history, discounts, subscriptions, payment status and transaction information.

Payment card information is generally collected and processed directly by our payment service providers. SnowGlow does not ordinarily receive or store your complete payment card details.

Information you provide to us
Information submitted through enquiries, customer service conversations, product reviews, surveys, giveaways, waitlists or other forms.

This may include information about your skin concerns, product experiences, allergies or sensitivities if you voluntarily provide it to us.

Photos, videos and testimonials
Where you voluntarily submit photographs, videos, reviews, testimonials or before-and-after results, we may collect and use this content for the purposes explained to you at the time of submission.

We will obtain your permission before using identifiable photographs, videos or testimonials in our marketing materials.

Device and website information
Your IP address, device type, browser, operating system, referring website, pages viewed, links clicked, time spent on our website, shopping activity and interactions with our advertisements.

Marketing information
Your marketing preferences, email and message engagement, advertisement interactions and information about how you discovered SnowGlow.

We may collect personal data:

• Directly from you when you place an order, create an account, subscribe, submit a form, contact us or participate in a promotion.
  
• Automatically through cookies, pixels and similar technologies when you use our website.
  
• From service providers supporting our website, payments, deliveries, analytics, advertising, reviews or customer communications.
  
• From social media platforms when you interact with SnowGlow or our advertisements.
  
• From another person placing an order on your behalf, such as when someone purchases a gift for you.
  
  If you provide personal data belonging to another person, you confirm that you have their permission to do so.

We may collect, use and process your personal data to:

• Process, fulfil, deliver and manage your orders.
  
• Process payments, refunds, returns and exchanges.
  
• Create and maintain your customer account.
  
• Manage subscriptions, bundles, rewards or promotional offers.
  
• Provide customer service and respond to enquiries.
  
• Recommend products and provide relevant skincare information.
  
• Send order confirmations, delivery updates, product reminders and other service communications.
  
• Send marketing communications where you have consented or where otherwise permitted by law.
  
• Display product reviews and testimonials with your permission.
  
• Operate, maintain and improve our website, products and customer experience.
  
• Understand website usage and measure the effectiveness of our marketing.
  
• Personalise website content, product recommendations and advertisements.
  
• Detect and prevent fraud, misuse, security incidents and unlawful activity.
  
• Maintain business, accounting and transaction records.
  
• Comply with legal and regulatory obligations.
  
• Establish, exercise or defend legal claims.
  
• Carry out any other purpose explained to you when your personal data is collected.
  

We will only collect, use or disclose personal data with your consent, where necessary to provide a product or service requested by you, or where otherwise permitted or required by applicable law.

If you subscribe to SnowGlow’s marketing communications, we may contact you through email, SMS, WhatsApp or other channels you have agreed to.

You may withdraw your consent at any time by:

• Clicking the “unsubscribe” link in a marketing email.
  
• Following the opt-out instructions in the message.
  
• Contacting us using the details in Section 13.
  

Withdrawing from marketing will not stop necessary service communications, such as order confirmations, delivery updates, safety notices or responses to your enquiries.

We use cookies, pixels and similar technologies to operate our website, remember your preferences, understand website activity, improve performance and deliver relevant advertising.

These technologies may include:

• Essential cookies: Required for checkout, account login, security and other basic website functions.
  
• Analytics cookies: Help us understand how visitors use our website.
  
• Functional cookies: Remember preferences and improve your shopping experience.
  
• Advertising cookies and pixels: Help us measure campaigns and show advertisements that may be more relevant to you.
  

You can manage available choices through our cookie banner or your browser settings. Disabling certain cookies may affect how some parts of the website function.

Our online store is hosted by Shopify. Shopify processes personal data when you visit our store, place an order or use Shopify services such as Shop or Shop Pay.

Where Shopify Network Intelligence or related enhanced services are enabled, Shopify may also process information about your interactions with our store and with Shopify to support services such as fraud prevention, analytics, personalisation and advertising.

You can learn more in Shopify’s Consumer Privacy Policy.

We may disclose your personal data to trusted parties where reasonably necessary, including:

• Shopify and applications installed on our Shopify store.
  
• Payment processors and financial institutions.
  
• Delivery companies, couriers, fulfilment providers and warehouses.
  
• Email, SMS, customer service and communication providers.
  
• Subscription, bundle, review and loyalty programme providers.
  
• Website hosting, IT, cybersecurity and cloud-storage providers.
  
• Analytics and advertising platforms, such as Google, Meta or TikTok, where used.
  
• Professional advisers, including accountants, auditors, insurers and lawyers.
  
• Government agencies, regulators, courts or law-enforcement authorities where required.
  
• A buyer, investor or successor in connection with a proposed or completed business transaction.
  

These parties may only receive the personal data reasonably necessary for their functions, subject to applicable contractual and legal requirements.

We do not sell your personal data for money.

Some of our service providers, including Shopify and its subprocessors, may store or process personal data outside Singapore.

Where personal data is transferred overseas, we will take reasonable steps to ensure that it continues to receive a standard of protection comparable to that required under Singapore’s Personal Data Protection Act.

We retain personal data only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy.
  
• Maintain business and transaction records.
  
• Meet legal, accounting and regulatory requirements.
  
• Resolve disputes and enforce our agreements.
  

When personal data is no longer required for legal or business purposes, we will take reasonable steps to delete, anonymise or securely dispose of it.

We maintain reasonable administrative, technical and physical safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and should notify us if you suspect unauthorised use of your account.

Subject to applicable law, you may request to:

• Access personal data we hold about you.
  
• Correct inaccurate or incomplete personal data.
  
• Withdraw consent for certain uses of your personal data.
  
• Delete certain personal data where applicable.
  
• Object to or restrict certain processing where applicable.
  
• Opt out of marketing communications.
  

We may need to verify your identity before processing a request. Certain requests may be limited where retention or processing is required by law or necessary for legitimate business purposes.

Withdrawal of consent will not affect uses of personal data already carried out with your consent. Depending on the nature of your request, we may also be unable to continue providing certain products or services to you.

Our website and products are not intended to collect personal data from children without appropriate parental or guardian involvement.

Purchases by individuals below the age of 18 should be made by, or with the permission of, a parent or legal guardian. If you believe a child has provided personal data without appropriate consent, please contact us.

For questions about this Privacy Policy, requests concerning your personal data or complaints about how we handle personal data, please contact:

Data Protection Officer
Snow Glow Pte. Ltd.
Email: snowglowsg@gmail.com
Website: www.getsnowglow.com
Registered address: 422 Ang Mo Kio Ave 3, #01-2532, Singapore 560422

Our website may contain links to third-party websites or platforms. Their privacy practices are governed by their own policies, and SnowGlow is not responsible for how those third parties handle personal data.

We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or obtain your consent before materially changing how we use your personal data.