Purchase, Shipping
& Subscription Policy
Everything you need to know about ordering, delivery, returns, and your subscription — clearly and honestly.
Return, Refund & Exchange
At SNOWGLOW, we prioritise hygiene, safety, and product integrity. All products are carefully sealed to ensure quality. As such, returns and refunds are generally not accepted once orders are placed.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
- Include your order number and clear photo or video evidence of the issue
- We will arrange a replacement or refund where applicable
Change of Mind
We understand that preferences may change. For hygiene and safety reasons, we do not offer refunds for change of mind. However, unopened and sealed products may be eligible for exchange upon approval.
- Items must be returned in original, unopened condition
- A small handling fee applies
- Return shipping costs are the customer's responsibility unless the item is defective or incorrect
- Opened or used products are not eligible for exchange
- Our team will be happy to recommend a more suitable product for your exchange
Order Changes & Cancellations
Orders are processed quickly and cannot be cancelled or modified once placed.
If there is an error in your shipping details, please contact us immediately and we will do our best to assist before dispatch.
We process orders fast to get your products to you sooner. Please double-check your shipping address and selected items before confirming your order.
Subscribe & Save
Enjoy added convenience and exclusive savings with our subscription option.
Subscription Terms
- A minimum commitment period applies before cancellation
- Billing is processed before each renewal cycle
- Changes, pauses, or cancellations must be made before the next billing cycle
- Orders that have already been billed are non-refundable
Skin Safety & Allergies
Your skin is unique and SNOWGLOW respects that.
- Review the full ingredient list carefully before first use
- Perform a patch test on a small area before applying to the full treatment zone
- If irritation occurs, discontinue use and seek medical advice if necessary
All SNOWGLOW products are formulated without fragrance, parabens, or dyes — and are suitable for sensitive skin. If you have specific skin conditions or are pregnant, please consult your doctor before use.
Promotions & Discount Codes
- Only one promotion code can be used per order
- Promotions may include bundle offers, limited-time deals, or complimentary gifts
- SNOWGLOW reserves the right to modify or withdraw promotions at any time
Shipping Policy
SINGAPORE LOCAL DELIVERY
| Method | Rate | Estimated Delivery |
|---|---|---|
| Standard Courier | $5 flat fee FREE above $50 |
2–3 working days |
| Express Delivery | Available at checkout | Same / next working day |
INTERNATIONAL SHIPPING
| Region | Estimated Delivery | Duties & Taxes |
|---|---|---|
| Worldwide | 3–14 working days | Customer's responsibility |
Customs duties and taxes, if applicable, are the responsibility of the customer. SNOWGLOW is not liable for delays caused by customs clearance.
Frequently Asked Questions
Orders cannot be cancelled or modified once placed due to our fast processing. Please double-check all details before confirming your purchase. If you notice an error in your shipping address, contact us immediately and we will try our best to assist before dispatch.
Please contact us within 7 days of delivery with your order number and clear photo or video evidence. We will arrange a replacement or refund where applicable as quickly as possible.
Refunds are only applicable for defective or incorrect items. For change of mind, we offer exchanges for eligible unopened and sealed products. A small handling fee applies, and return shipping is the customer's responsibility.
Yes, after the minimum commitment period has been fulfilled. All changes, pauses, or cancellations must be made before the next billing cycle. Orders that have already been billed are non-refundable.
Only one promotion code can be used per order. This applies to all discount codes, bundle offers, and limited-time promotions.
Standard courier delivery within Singapore takes 2–3 working days. Express delivery is available at checkout. Working days exclude weekends and public holidays.
We're Here to Help
Our team typically responds within 1 business day.
Contact Us